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Security & Confidentiality

We assume that all of our customers' audio and transcripts are confidential, so security is switched on as the default setting. What follows summarises our approach to confidentiality.

PDF Security Brief Click here to download our Security Brief »  

Transcription

  • Confidentiality agreement - All members of the Expedict team have signed a strict confidentiality agreement (relevant clauses can be supplied on request). In addition, we have specific non-disclosure agreements (NDAs) in place with certain individual customers.
  • Strictly no outsourcing - Expedict never outsources work to other agencies. Customers can be sure that only members of the Expedict team have access to their audio and transcripts.

Transmission

  • Secure logins � Customers login to their private account to exchange all audio and transcripts via the Expedict server over an encrypted channel using a Verisign SHA-1 RSA 2048bit certificate.
  • PKI - For customers who prefer to work by email, a shared encryption key solution (PKI) can be put in place to guarantee the confidential transmission of emails.

Storage

  • Intrusion prevention - The Expedict server is hosted by award-winning Rackspace and security has been further reinforced by an independent expert in intrusion prevention.
  • File management module - The file management module gives customers direct control over all files sitting in their private space on the Expedict server, allowing them to delete any files at any time.
  • Retention policy - A script on our server automatically deletes customer audio and transcripts according to an agreed retention policy.