Customer Questions Answered
Do you use some kind of digital voice recognition to produce my documents?
No. We employ living, breathing, intelligent humans to produce transcripts from your digital audio files.
Am I charged for the time it takes your typist to produce my transcripts?
No. You are charged per minute of audio, meaning that there are no unpleasant surprises in our invoices.
Do you outsource any of your work to third parties?
No. We never use third party transcription services in 'offshore low-cost centres'. We enshrine this very important principle in our agreement with you.
How do you invoice?
We invoice at the end of each month for work completed in that month. Our invoices are itemised, listing the relevant details of each job and its cost.
Do you offer volume discounts?
Of course. Let’s meet to discuss your requirements and how we can meet them.
Can you advise us and provide training on making the switch to digital?
Yes. Contact us to arrange an on-site demonstration and discussion of required equipment and other technical matters.
My transcripts will be of a very sensitive nature. What level of confidentiality can you guarantee?
We deal with highly confidential customer information on a daily basis, and we take our responsibilities very seriously. Confidentiality is a pillar of our staff culture, and our processes are continually under review to make sure it stays that way. Please read our note on Security & Confidentiality.
How long will my source audio and transcripts be sitting on your server?
You control that through the File Manager module accessible through your account.